In two articles Weather report and Clearing up the Bath water (NCE 18 July) you refer to water and sewerage authorities. Yet Severn Trent and Wessex, along with the other eight regional water and sewerage service providers, have not been authorities since 1989 when they were privatised.
At the same time the National Rivers Authority, the Director General of Water Services (DG) and the Customer Service Committees (CSCs) were created. The first of these has metamorphosed into the Environmental Agency and the DG's office, OFWAT, is becoming the surrogate regulator.
Perhaps most bizarrely the unelected chairmen of the CSCs, first formed as the Ofwat National Customer Council, have just reinvented their organisation as the WaterVoice of the people, claiming to represent the nation in Europe and being the 'independent voice for customers'.
These, by and large, good people have at least had the grace not to claim that they are the voice of customers.
B Walton (F), 8 Milford House, Portsmouth Road, Milford, Surrey