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Water firms struggle to keep contractors happy

RELATIONSHIPS BETWEEN water companies and their contractors have deteriorated over the past year, according to a survey by supplier and contractor representative body, British Water.

Its six monthly situation survey, released last week, shows that the 11 major water companies scored lower in supplier satisfaction rankings with average marks out of 10 falling from 7.1 to 6.8.

Suppliers and contractors were asked to nominate three of what they considered to be the best water companies and grade them in six categories.

These categories were:

Contractual approach

Attitude

Professionalism

Impact on supply chain

Policies

Communication.

All numbers have fallen since the previous survey in March 2003.

British Water said this could be attributed to a number of factors, such as some companies giving zero scores, the timing of the survey and the individual perception of those filling in the forms.

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