Water companies have won praise not only from the regulator Ofwat, but the Consumer Council for Water. The 'Levels of service for the water industry in England and Wales 2005-06' report shows that most water companies are on target, and improving levels of service to customers.
The report indicates that hosepipe bans have been a success, and maintained a consistent supply to customers. Most companies won praise for delivering 'high' levels of service, investing to reduce sewer flooding for 1,600 homes and preventing low water pressure to a further 1,300.Unusually, the results have even won praise from consumer groups. The Consumer Council for Water in the Western region has congratulated local water companies. While scores for performance were high, perhaps the main praise comes from the companies responding quickly to billing enquiries.However, it is not all good news. Three companies - Southern Water, Severn Trent Water and Thames Water - are now under investigation for their poor performance. The results of these investigations will determine how these companies are penalised.'I recognise that the performance problems in three companies have raised concerns among consumers. Our aim is to make sure that consumers' interests are protected and we will take whatever action is necessary when a company's performance falls below the level we consider is acceptable,' said Ofwat's Head of Consumer Affairs, Sue Cox.