Despite the economic downturn, Volvo Construction Equipment has continued to invest in training and technical support.
Last month it opened a new technical training centre at its head office in Cambridgeshire, more than doubling training capacity.
More than £200,000 has been spent to create two full size training workshops, a component workshop and two interactive classrooms.
“We have the capacity now to take a fresh look at training,” said engineering manager Martyn Brawn. “This year we will be looking to increase the amount of technical training given to all of our engineers, from 1.9 weeks to three weeks per year, per person.”
The company will also offer customers the opportunity to have their own service engineers trained by Volvo trainers.
The previous training centre had a single workshop and classroom, catering for a maximum of eight engineers a week. Offering courses for 44 weeks of the year, that barely covered the necessary product updates required
by Volvo’s 125 in-house service engineers.
“We physically couldn’t do any more,” said training centre manager Graham Paflin. “We were simply concentrating on new product training.”
With the new centre Volvo will be rapidly expanding the course content on offer, resulting in a significant improvement in the service team’s core skills, as well as keeping engineers up to date with changes in machine technology and legislation.