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Tube Lines delays down

Tube upgrade contractor Tube Lines has reported good health in its latest quarterly report, with delays down, but scores for ambience and service points were also down.

All three of the lines Tube Lines manages - the Jubilee, Piccadilly and Northern lines - were ahead of target on its availability measure (lost customer hours) with all three lines performing better than target.

Tube Lines is likely to be ahead of target for overall reliability for the year. The number of incidents causing delay reduced by 14%.

An agreement was reached with Alstom to alter their PFI deal for performance of rolling stock, which Tube Lines say will improve overall performance.

The company missed its target for 'ambience', which uses mystery shopper surveys. Tuve Lines report a huge increase in the numbers of free newspapers being left on trains; typically 9.5 tonnes are picked off trains each day now, compared with 3 tonnes in the past.

The targets for service points were missed by 10% but a new maintenance contractor has been brought in which should see performance improve in this area over the next quarter, they say.

Capital expenditure for the quarter was ahead of plan at £97m, compared to a forecast of £89.1m as a result of a number of influences such as additional works, and more works being performed than originally planned.

Tube Lines are up-to-date with their station upgrade programme.

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