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Trial an error


I am concerned about your reference to the Hong Kong style smart card experiment (NCE 1 November). The system works wonderfully well in Hong Kong, on MTR, buses etc, and has done so for several years.

I cannot understand therefore why an experiment is needed for London. In this country we are very poor at learning from other countries that have successfully progressed far beyond our local capabilities and we continue to experiment and trial systems that work well elsewhere.

What is needed now is a stepchange in quality of integrated information, including on fares, for ease of understanding and use by regular passengers as well as infrequent travellers.

Until we achieve this, public transport will continue to languish whatever experiments are conducted.

Colin Sherwood, independent transport consultant, colin. sherwood @scotland. gsi. gov. uk

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