Contractors report that Hutchison Westports is attuned to the business needs of its customers and is highly knowledgeable about the design and construction of ports. It is consistent in approach and 'eager to get on with work,' said the director of one firm. Hutchison is in line with current thinking on best practice, with clear lines of command and negligible bureaucracy. Contracts are user friendly. Personal relationships are important.
Port customers say that Hutchison is competitive, offering good service and fast response times. There is some concern that environmental legislation could prove an obstacle to necessary expansion.