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The misses

Bishopsgate; Project 10

'One trade contractor did not live up to expectations and had to be replaced,' says Rushworth. The company failed to perform, the team tried to help them to improve - 'we bent over backwards,' Williams says - but to no good effect 'and a hard decision had to be made'. What went wrong? 'We took the lowest price on that one package,' Rushworth says, and the lesson learned was 'don't let commercial imperatives get in the way of good judgment,' he adds.

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