Ford claims direct cost savings of around 7%, largely through reducing staffing duplication. However, the true benefit to the business is closer to 10% due to improvements in quality and the reduction in customer complaints.
Morrison enjoys margins 'a little higher than normal', but the real benefit derives through not having to devote the same amount of management time to 'safeguarding your commercial position' as would be necessary on a conventionally tendered job, as well as continuity of work.
The partnership approach has made innovation much easier. 'We're confident enough to take risks together' says Ford. 'For example, we have just one price for a particular type of reinstatement. We can do that without having to have a huge schedule of rates and quantity surveyors coming out of our ears.'