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TfL to refund passengers following Canary Wharf disruption

Following a two-hour suspension on the Jubilee line between London Bridge and Stratford, Transport for London (TfL) has decided refund passengers fares affecting by the disruption.

The Jubilee line was suspended between London Bridge and Stratford for around two hours due to a faulty train in the North Greenwich area. The DLR was also disrupted for around an hour due to a points problem at Shadwell.

Customers who exited Canary Wharf Tube, or Heron Quays, West India Quay or Canary Wharf DLR between 07:15 and 10:30 this morning will have their journey fare refunded.

Any passenger who incurred incomplete journey charges during this period at these stations, or whilst travelling through any station on the Jubilee line between London Bridge and Stratford, will have these automatically waived.

The refunds, which apply to Oyster PAYG users, will be applied automatically when passengers travel through the gate line as usual at their regular station.

“I am very sorry for the disruption suffered by our customers on the Jubilee line this morning,” said London Underground and London Rail managing director Mike Brown.

“For those on the east end of the line this was compounded by problems on the DLR and I know it meant a tough journey to work for many. As a result we will be refunding those passengers the cost of their travel today.”

“We’re working hard to complete the upgrade of the Jubilee line, which we’re on track to do later this year.

The Jubilee line upgrade, scheduled for completion in Spring this year, will provide 33% more capacity for passengers – equivalent to carrying around 5,000 additional passengers per hour - with journey times on reduced by 22%.

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