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Survey shows improved member satisfaction

ICE members are more satisfied with the Institution than they were in 2012 according to the Institution’s latest member satisfaction survey.
Overall member satisfaction increased to 74.1% in 2014, compared to 72.1% in 2012.

The 6,579 members who participated in the survey were asked to rate a range of areas relating to the ICE’s work - from its ability to influence politicians to its promotion of Continuing Professional Development (CPD).

There were improvements in nearly all areas on 2012’s results, with members most satisfied that the ICE is maintaining a high professional standard for membership, that it is promoting CPD and that it is providing routes to internationally recognised professional qualifications.

Members were less satisfied with the flexibility and pricing of the ICE’s knowledge outputs, the Institution’s ability to influence politicians and decision makers, and its work to raise the profile of civil engineers. But satisfaction scores in these areas were higher than in 2012. Satisfaction with the ICE’s influence over politicians and decision makers was up 3%.

Other key improvement areas were around the ICE’s subscription rate (up 6% from 2012) and the ICE’s strategic direction (up 4%). Satisfaction with the ICE’s work to encourage young people into civil engineering rose 4%.

ICE director general, Nick Baveystock said: “This survey is an extremely valuable tool for us in finding out what is important to our members and where we need to focus our efforts going forwards, and I thank those who took the time to share their views with us.

“While we’re pleased to see an increasing satisfaction score, we know we need to do more, and it’s vital that we continue to build on this. It is also clear that we need increase visibility of our progress in some key areas. Our work to raise the profile of civil engineers and influence politicians is a good example of this. Satisfaction in these areas has risen slightly since 2012, but remains lower than other areas, and this is despite an increase in the ICE’s media coverage and increasingly strong relationships with key decision makers, ensuring infrastructure stays high up the political agenda.”

Baveystock said the ICE’s engagement activities and work with politicians and decision makers would be highlighted more prominently through monthly e-newsletters and the ICE website. He also said the ICE was investigating member feedback on the affordability of its knowledge outputs and developing ways to respond to this.

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