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Single terminal occupancy

One of Tony Douglas's biggest tasks of recent months has been working with BA to establish how the airline can move all its Heathrow operations into T5 in one go. Originally, the plan had been for a staggered move into the new terminal over the course of a year.

But BA decided last year that it needed, in the best interests of its business, to be housed in one terminal right from the outset, offering a standard quality of service to all its customers. It would also make managing staff, baggage etc much more efficient.

'This is a massive undertaking, ' says Douglas. 'BA handles 27M passengers a year.'

BA staff are integrated into the T5 construction teams and they have worked together to bring forward aircraft stand construction and passenger lounge fit-outs. The all-at-once move has added £90M to the T5 cost but created, says Douglas, a great opportunity to refurbish the rest of Heathrow much earlier than had been expected which will benefit Heathrow's other airlines.

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