Passenger numbers, distances travelled and revenue for the rail operators are all up, according to the latest National Rail Trends report, published by the Office of Rail Regulation today.
The data, culled from Q2 - July, August and September 2007 - shows that rail use is on the increase and more trains are running on time, but customers are still not satisfied and complaints are also up.88.5% of trains ran on time in Q2, 1.5 percentage points than Q2 the same period last year. A new score, the moving annual average (or MAA), indicates that between Q2 2005-06 and Q2 2006-07 the Q2 the overall moving annual average (MAA) public performance measure increased for all operators by 2.3 percentage points. Between Q2 2005-06 and Q2 2006-07, the total overall timetabled train kilometres increased by 0.6%.Compaints increased to the highest level for three years. Between Q2 2005-06 and Q2 2006-07, complaints rose to 92 per 100,000 journeys. 10 out of 19 operators who had comparable results showed an increase in complaints.The quantity of freight moved increased by 0.2% in Q2 2006-07 compared to the same period last year, while freight lifted increased by 6.2% between Q2 2005-06 and Q2 2006-07. The average age of rolling stock increased slightly compared to the same period last year.