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Public satisfaction with roads slips again

Satisfaction with roads and highways has dropped to 54%, slipping again for the third consecutive quarter and down from 62% in January, according to the latest public service satisfaction survey from the Institution of Civil Engineers.

ICE’s Director General, Tom Foulkes said the public’s frustration with roads was understandable: “With an estimated £1bn road maintenance backlog, there are too many roads that have been in need of proper repair for a long time.”

Roads and highways came a close second to rubbish and waste disposal as services which were a priority for investment: 37% of those questioned listed roads and highways in their top two areas in need of investment, an improvement from 50% in the last quarter.

36% of people favoured more investment in public transport, and drinking water and sewage also crept up the public’s investment priority list with 33% putting this in their top two priorities, up from 24%.

Mr Foulkes called for “planned, preventative maintenance programmes that provide better value for money and long term solutions”, suggesting “a National Infrastructure Investment Bank” to create a secure and predictable source of funding for maintenance and infrastructure projects.

The survey, conducted quarterly by ComRes, investigates public attitudes towards key public works and services and asks them to indicate their overall levels of satisfaction as well as their top investment priorities.

The survey also showed:

  • 65% are satisfied with the standard of public transport services (down from 66% in Q2)
  • 73% are satisfied with electricity and gas supply to their homes (down from 81% in Q2)
  • 74% are satisfied with rubbish and waste disposal services (down from 78% in Q2)
  • 63% are satisfied with the provision of flood defences (down from 71% in Q2)
  • 84% are satisfied with drinking water and sewage services (down from 92% in Q2)


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