Energy regulator Ofgem is to fine energy firm SSE a record £10.5M for misleading potential customers about savings. The largest fine ever imposed on an energy suppier.
The Failures were found at every stage of the firm’s sales process, in particular with the information provided to customers about prices and potential savings.
SSE stopped selling door-to-door in 2011, but problems with in-store and telephone sales persisted.
“These failings did not just take place on the doorstep but also in the management of SSE,” said Ofgem senior partner Sarah Harrison. “Ofgem’s fine reflects an absence of effective management control over energy selling.”
Energy minister Michael Fallon said that he had “rarely seen” a “worse case of consumers being misled so badly”.
“The Government is already acting through the Energy Bill to give Ofgem the teeth it needs in future to get compensation to those directly affected,” he added. “And we’re using new legislation to require suppliers to simplify their tariffs and get rid of historic poor deals.”