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Network Rail struggle to meet passenger target continues

Network Rail continues to encounter difficulties in meeting punctuality targets for passengers on long distance services, despite making improvements, according to the Office of Rail Regulation (ORR).

It yesterday instructed Network Rail to deliver plans agreed with train operators to create better levels of punctuality on long distance services in 2012/13, and speed-up further improvements towards meeting its committed punctuality target of 92% in 2013/14. If the company fails to deliver the 2013/14 target it will face a substantial financial penalty. 

The ORR said that the difficulties Network Rail has encountered included problems with timetable planning and predicting and spotting equipment failures.

“Levels of punctuality on long distance rail services across Britain are good by historical standards but passengers should be experiencing even better levels of train performance, benefiting from the punctuality commitments which they and taxpayers have funded Network Rail to deliver,” said ORR chief executive Richard Price.

“We welcome the ORR’s recognition that we, and the train operating companies, have already done much to improve long distance punctuality in this control period – which is currently running at a record level of 89.2% for the past year – and we accept the challenge to deliver an even better service,” said Network Rail chief executive David Higgins.

Readers' comments (2)

  • Can NCE "journalists" please learn to finish their sentences? Paragraph 2 clearly requries an ending. What did the ORR say about the difficulties which Network Rail has encountered? Or did you mean to use the word "included" rather than "including" and omit the words "many of"?

    This reminds me of the notable cover page headline from a couple of weeks ago:
    "Where will the water will come from?"
    NCE please employ some proof-readers. I know emap are making less profit due to reduced advertising revenue, but this isn't just down to the national financial problems, it is also due to professional organisations taking their advertising budgets elsewhere. It is a competitive and professional market, you need to have a professional and competent staff.

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  • The story has been amended.

  • Daniel - I'm afraid that you've spelt "requires" incorrectly in your second sentence.

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