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NCE's Review of the Year 2008 - March

NCE continues its look back on the year the banking world imploded, Heathrow Terminal 5 opened in chaos and Crossrail finally gained political approval and funding... with a massive March

Heathrow Terminal 5 opened with much fanfare. But over 700 flights had to be cancelled and more than 28,000 bags went missing as a result of problems with the new baggage handling system. Something had gone badly wrong in the handover from owner to operator – not enough time had been allowed to train staff in the use of the new baggage handling system.

Unfortunately the disastrous opening overshadowed the hard work put in by contractors and consultants – the £4.3bn terminal is the UK’s biggest freestanding building and was built on time and on budget.

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