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Members' satisfaction jumps in latest ICE attitude survey

ICE members continue to be increasingly satisfied with the services provided to them by the Institution, says independent research published this week.

The Member Satisfaction Survey 2008, shows member rating of the Institution's services has climbed 3.1 percentage points to 72.9% – up from 69.8% in 2006, and from 66.6% in 2003.

NCE ranks third among the services with which members were most satisfied. The magazine was rated 7.94 out of 10, third only to "maintaining a high professional standard" and "providing an internationally recognised qualification".

ICE director general Tom Foulkes said: "The increase in member satisfaction shows that the effort we are putting in to our services is being recognised by our members. We know, however, that there is still much to be done and will continue working to ensure we meet the needs of our members and the wider civil engineering profession."

Five new services were identified by member focus groups for members to rate this year. These included the ICE website and NCE.

However, despite progress overall, members showed low satisfaction with ICE's ability to influence politicians and decision makers, giving this area of the Institution’s remit an average score of just 6.02 out of 10.

The survey quizzed 1,153 members and for the first time contained a section specifically designed to look at how members perceive ICE in their region.

The first assessment of member satisfaction with ICE in their region is lower than the satisfaction with ICE as a whole at 67.8%. However this average masked a wide variation in performance with an 18.3 percentage point difference between the highest and lowest satisfaction ratings across the regions worldwide.

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