Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Thames Water slapped with £120M leakage fine

Water industry in trouble

Thames Water has been slapped with £120M worth of fines in relation to leakage failures.

Water regulator Ofwat has confirmed that Thames Water will pay £65M back to its customers as part of the total package of penalties.

It comes after Oftwat ruled that the water provider was shirking its legal responsibility to reduce leakage.

The watchdog ruled that “Thames Water’s Board did not pay enough attention to reducing leakage and underestimated its legal responsibility for oversight of its leakage operations and the responsibilities of its Board”.

Ofwat chief executive Rachel Fletcher said: “The action we have taken against Thames should help to deliver important improvements for customers and the environment.

“The formal undertakings from Thames Water to improve its Board’s oversight and determination to get on top of leakage are an important commitment because the failures we found were failures of leadership. Thames Water has now accepted that it needs to address this head-on and we will monitor closely how it does so.

“This case provides important lessons for all water companies about Board leadership and assurance of their statutory obligations – it is another reminder that, if companies fall short, we will step in.”

Around 3bn.l of water is lost in England per day through leaking infrastructure.

Following the investigation, Thames Water has committed to getting its leakage performance back in line with what it has promised it will deliver for its customers in 2019-20 and to plan to reduce leakage by a further 15% by 2025. 

Like what you’ve read? To receive New Civil Engineer’s daily and weekly newsletters click here.


Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Please note comments made online may also be published in the print edition of New Civil Engineer. Links may be included in your comments but HTML is not permitted.