Thames Water has pledged £1bn to upgrade the way it monitors water mains and obtains real time readings from its sewer network.
Part of the money will also go towards creating a smartphone app so engineers can monitor the network in real time.
Thames Water claims that monitoring more than 200,000 sewage pipes in real time will increase the efficiency of the water network by 20% through earlier leak detection leaks and reduced response times.
The upgrades are the second part of Thames Water’s AMP7 business plan to be implemented. Contracts for leak reduction were announced earlier this month.
Thames Water is currently reviewing its business plan after it was knocked back by water-regulator Ofwat for “substantial rework”.
Thames Water chief digital officer John Beaumont said: “Real-time data management and visibility will allow us to anticipate issues before they happen, speed up and personalise service, protect and enhance the environment, and keep taps flowing,” he said.
“We’re extremely ambitious in our targets and relentless in our drive to use the most effective, modern tools to ramp-up performance and deliver a brilliant experience to our customers.”
The scheme will will be rolled ot between 2020 and 2025 and will also result in the the installation of 700,000 smart water meters for customers.
Thames Water, and three other water providers are expected to resubmit their revised AMP7 business plans to Ofwat by April this year.
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