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Member satisfaction with ICE improves

Engineers have reacted positively to the ICE’s efforts to promote the public image of civil engineering, according to the Institution’s latest membership survey.

Satisfaction with the ICE increased in 2011 according to the survey which was carried out by
research body the Leadership Factor.

The overall satisfaction index among UK members increased from 69.4% in 2010 to 71.5% last year. The satisfaction index for overseas members increased from 73.7% to 74.2%.

In all, 6,868 ICE members took part in the survey.

The Institution’s success at promoting the public image of civil engineering was one of the main contributers to improved satisfaction levels.

Qualification route

The ICE’s ability to provide a route to an internationally recognised qualification, high professional standards of membership and to promote continuing professional development also drew a strong positive response.

But despite registering an improved performance in raising the profile of engineering, the survey shows that members were least satisfied with the ICE’s ability to influence politicians and decision makers.

Subscription charges and the pricing of knowledge outputs also drew less positive responses.

A paper put to Council earlier this month made some initial proposals for areas where ICE could improve member satisfaction levels.

These included improving the quality of central and regional events, improving the main and members-only area of the website, and continuing to improve communications and engagement with members on ICE’s public voice

The survey also highlights the members’ key priorities for the ICE for 2012. Efforts to further raise the profile of engineers attracted the strongest level of support among the membership, with 27% backing this.

A large proportion - 36% - of student members said more should be done to attract young people to the profession and that more should be done to engage with students.

In all, 36% of the students who responded to the survey said addressing these two issues was a priority.
Satisfaction with New Civil Engineer and New Civil Engineer International magazines was virtually unchanged, scoring 7.4 out of 10 and 7.2 out of 10 respectively.

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