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Keeping the local residents informed and happy is Julie King's job as community liason manager at T5.

Caring for the community T5 Economic development

It is almost impossible to get hold of Julie King to discuss her role on T5 - she is always 'in a meeting'. But then, that is her job, meeting people, particularly the residents of the areas immediately around Heathrow.

As community liaison manager, her role is to work with the local community to find ways of minimising the impact of the construction and to respond quickly to the complaints and irritations that it might cause.

There are evening meetings and presentations too, particularly for the five residential areas nearest the airport - Colnbrook, Stanwell, Stanwell Moor, Poyle, and Longford.

Keeping people informed about what is happening is more than half the battle in keeping them reasonably content, says King. 'Eliminating the surprise element is the key.'

Apart from meetings, she contributes to a community newsletter with 10,000 copies delivered six times a year.

Her small team also runs a community hotline with around 100 calls a month coming in.

'These are often just questions, about progress, about what is taking place and other requests for information.

'There are some complaints too, perhaps 40% of the calls.'

These may be minor things, where a contractor may be causing noise disturbance to nearby residents or that there is muck on a road.

'They may be quite localised but for the nearby community it is serious, ' she says.

Dealing with the issues involves more meetings, this time with the project teams to feed back the problems and look for solutions. This might mean the use of silent piling for the river piling scheme.

There are extras too.

Keeping residents informed is the top priority for King. Last year she organised a number of talks on the archaeology that has been discovered at the site - more than 700 attended and, due to their popularity, further talks may be organised this summer.

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