A number of major players in the highways maintenance sector believe a new app will help improve their management of roadworks projects.
Morrison Utility Services, Ringway, and National Grid Gas are early users of the communications management app launched by highways information outfit Elgin.
The app enables communication of roadworks information in real time via Twitter, Facebook, mobile alerts and QR codes.
The initiative is based on national database roadworks.org which covers over 90% of England and Wales and publishes information about three million roadworks projects a year.
Elgin claims that “for the first time across the streetworks industry, there is a common communications platform which local authorities, utilities and their contractors can embed within their own services while retaining the wide syndication benefits of roadworks.org.”
Suzanne Callington, stakeholder and customer commercial specialist, National Grid Gas, said: “The app has helped us improve stakeholder communication, reduce the number of customer service enquiries from the public and increase our customer satisfaction rating.”
Andrew Hunt, head of innovation at Morrison Utility Services, said: “The app is a complete step change in the way Utilities communicate to the public. It does so without having to re-engineer present systems and workflows. It is a huge advance in helping the utility sector to keep step with current social trends in information consumption.”
Daniel Anderton, Ringway Hertfordshire’s integrated transport control centre manager, said: “If we want the public to consume and act upon our traffic and travel information it needs to be provided in easily digestible format, on a map that is intuitive to use and crucially operates on all mobile devices, so the public can access it at their convenience. Roadworks.org and the communications management app tick all of those boxes.”