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Helen Taylor

Right now the ICE is actively looking at new ways to deliver services to members and new techniques for raising the profile of both the profession and the Institution itself.

A key way that this will be achieved is through ICEnet, the ICE's website.

Central to keeping the site running smoothly is Helen Taylor, internet project manager for the ICE's trading subsidiary, Thomas Telford.

At the sharp end of the team responsible for maintaining the site, she has the job of fielding and resolving user problems from the general public and from the ICE themselves, either by providing on the spot solutions or by liaison with the technical team.

She arrived at Thomas Telford in June this year and is enjoying the hectic schedule as well as the challenge provided by her increasing involvement in the technical operation of the website.

The latest challenges are coming in the shape of the planned revamp of ICEnet, including the transformation of Infoshare, the ICE's free email information service, into a web-based facility and providing increased exposure for the local associations.

She studied in a civil engineering department and therefore already had a fair idea of what civil engineering is about. However, working with the ICE has broadened her view to appreciate that it is not 'just about buildings'.

She loves to go out in London, which she thinks is a great city to be in when you're young.

After that? Well, she does confess to enjoying getting out of the city and back to her countryside roots whenever possible.

And has she ever received a call for help from someone simply beyond help? Not yet, but then she admits that she has not been there long. . .

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