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Free coffee handed out after seven faults cause delay at London Bridge

Rail commuters coming into London Bridge station were delayed again this morning as Network Rail blamed seven unrelated faults on the line for causing yet more disruption to the busy train route.

As part of the Network Rail Passenger Information During Disruption (PIDD) initiative, delayed passengers alighting at London Bridge were greeted by staff giving out cards with an apology and a voucher for a free coffee. Vouchers can now be handed out at a station’s discretion and depend on the level of passenger inconvenience.

With a number of trains delayed by more than 20 minutes, the delays this morning will add to frustrations related to the upgrade work which has been taking place on the Thameslink line.

Engineering works, not part of the Thameslink project, were carried out on Sunday night and the faults were attributed to a mixture of cable damage, component and asset failures.

Network Rail route managing director for the South East Alasdair Coates said: “I apologise for what has been a very difficult journey to work for people this morning. We are investigating what on initial inspection appear to be several unrelated faults on the lines between Deptford, New Cross and London Bridge.

“Many of those faults were repaired before 8am but by that point the damage was done and trains were severely delayed as a result. We recognise the importance of this station to London and we will do everything we can to find out what went wrong.”

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