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For all subscription related queries, including payment enquiries and back issues, please call the Subscriptions Hotline on +44 (0) 203 953 2152. Lines are open Monday to Friday 9am to 5.30pm GMT.

For multi-user subscriptions, please call +44 (0) 203 953 2729 or email

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If our FAQs do not help solve your problem, please contact the Customer Services team on, or by phone: +44 (0) 203 953 2152 Monday to Friday 9am to 5.30pm GMT.

ICE queries

Member queries about updating contact or ICE membership details should be directed to the ICE's own subscriptions team on +44 (0) 207 665 2227 or

ICE members who are struggling to activate their subscription to the New Civil Engineer website or app should ensure you are activating your online subscription using your eight-digit membership number, preceded by the letters "ICE".

ICE members with queries about the Institution that are not directly related to New Civil Engineer should call the ICE's main switchboard on +44 (0) 207 222 7722 or email

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