You quote a director of a major consultant saying that he thought Transport for London (TfL) work would be small beer and that the personnel he has assigned to projects is not his 'A' team (NCE last week).
If I was in charge of TfL I would make sure that his firm did not get any further work.
No client wants to feel that the personnel assigned by his contractors are not up to the job.
This seems to be typical of today's climate. So-called reputable consultants setting out to undercut each other on price and then complaining that they are not getting a fair return for their efforts.
Reverse auctions are odious and some will say TfL has only itself to blame. We have all seen it before. A high-level decision is made to submit a low, undercutting bid to get a foot in the door.
The belief is that they will do a good job and the client will order future work at such an inflated rate that a proper return will be made. Nine times out of 10 such a strategy comes to a sorry end.
Denis Stephens (F), denis.stephens@btinternet. com