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An NCE reporter, stuck on a train in Kent for two hours with no heat, no lights and no clue from train staff as to why, whiled away the time trying to get information out of Network Rail. It being after 6.30pm the switchboard was shut, a recorded message directed her to another number, where she was given another number for a pager service which then gave her another phone number. A message machine then invited her to leave a query regarding hold ups on the West Coast Main Line.