Tucked away at the back of the latest Council report article was an item regarding failure of the recently developed ICECOLD membership database.
This system was procured and developed for the Institution to assist it in dealing with membership issues. Reading between the lines it appears the venture was a monumental failure which has cost my/our institution a lot of money (Probably more than the intended £3 increase in Graduate subscriptions!).
It seems jolly convenient for those at the ICE, responsible for the selection of the ICECOLD system that the expenditure has been 'progressively written off'. Is anybody accountable for this cockup?
What safeguards are in place to avoid this problem happening again?
Tom Brown (M), senior engineer, Posford Duvivier, TomBrown6@compuserve.com
ICE chief executive Mike Casebourne replies:
'We have now completed the selection of a specialist IT consultant to investigate the reasons for ICECOLD's poor performance and advise us whether it can be tuned, salvaged, or has to be replaced. Either way, they will then advise us how best to procure the work which has to be done or the software which has to be bought. We expect to decide the way forward with an estimated cost in September.'