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Cognitive buildings closer with IBM and ISS deal

IBM ISS london 2016

IBM and facility services provider ISS have signed a deal to use IBM’s Watson Internet of things (IoT) cognitive platform to transform the management of over 25,000 buildings around the world.

ISS said that by working with IBM, it would integrate and analyse data from millions of devices and sensors embedded into buildings including doors, windows, chairs, meeting rooms, dispensers and air conditioning systems. This data will then be uploaded onto IBM’s Watson IoT cloud platform.

This cognitive computing technology, it said, would learn from the data to help ISS optimise its services as well as furthering its understanding of how people use buildings, and create new opportunities for innovation.

It said that, for example, sensors in doors and entrance areas could tell a real estate manager how many people were in a building at any one time and sensors on plate dispensers could inform kitchen staff of how many people were still likely to need to eat – helping staff to prepare the right amount of food and avoid wastage.

The company also said that sensors placed in meeting rooms and on chairs and tables could help building managers better manage room occupancy, cancel unwanted room bookings and also inform service staff when a room needed more refreshments or required cleaning.

“In today’s highly competitive market, managing and servicing buildings should no longer just be about cost,” said ISS chief executive Jeff Gravenhorst. “With a dashboard overview of key building metrics displayed on mobile devices, facility managers will benefit from an integrated, real-time view of the services and supplies within their buildings enabling them to adopt a more proactive, flexible and responsive approach to building management and customised service delivery.

“Putting real-time data into the hands of service staff will help to foster more attentive and service-minded employees, supporting our customers in achieving their priorities.”

ISS said that it had already retrofitted its Copenhagen headquarters with around 1,000 sensors and connected the building to the Watson IoT platform. This it said was helping to improve its room booking and catering services for its 250 employees.

Readers' comments (1)

  • Internet of things - response:

    a quick walk round puts the data in the heads of relevant people, if done at different times of day/week.

    and as David Attenborough has said What are we going to DO with all these people, esp the sedentary-job ones? 2017 message:

    will IoT REALLY help prevent food waste? History might tell us otherwise cf other new-fangled ideas now dead and buried! But lecture rooms and school rooms ARE empty a lot of the time.. A good hands-on building manager (Re NCE IoT article) has a lot to do and needs good staff above and below also listening to each other..

    are computers really that clever? The previously more self-sustaining UK village and the pre WWII factories many of them small, made lots of stuff for round half the world and got them to ports on trains - so WHAT HAPPENED? Or to the quiet enjoyment of well child-disciplined enjoyable chores of family life (for example Dad used to read to us on the small organic fruit and stud farm while we washed up giving us plenty of other time to read in half of our non-school time and the other half (in his theory anyway) on farm chores. Less dependent on oil. Now could we be less dependent on gas with ultra-insulation and Solar heat stored under un-replaced floors? Life now subsumed instead by the constant din of more meaningless traffic for those near city/arterial routes and a million more things to do. Expected faster, not better and not longer-lasting. Try listen again truth evaluation BBC R4 1 January 2017 at 9am - one of the Real benefits of the internet age being the listen-again feature.

    Call centres and online to absorb the masses might be going the wrong way rather than concentrating on seeing and feeling the longer-lasting quality of fewer gimmicky things in fewer shops closer to us. we could even walk there
    Happy 2017 to all! Ian Greenwood UK B13

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