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Clients value quality


Your article on the reintroduction of scale fees (NCE last week) seems to be all about profit and omits the all important aspects of quality and value.

Stanford Management Consultancy (SMC) wins civil engineering consultancy, often at higher rates than our major larger competitors, because our clients value the quality of the consultancy that we provide. At the same time, SMC manages its overheads such as to enable the company to be a good employer offering 'excellent but reasonable' employment packages within an adequately profitable business.

This in itself generates highly motivated staff who deliver the quality product that sustains the reputation of the company.

There should be nothing to be feared from 'market forces' except by those who accept mediocrity as a way of life.

Clients rightly want value for money whatever the actual cost and should not be forced to pay premium fees unless they receive a quality product.

Stephen Munday (M), chairman, Stanford Management Consultancy, 12 The Wharf, Bridge Street, Birmingham, B1 2JS

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