I was recently asked to meet my son and daughter-in-law travelling with a baby at the Eurostar terminal, Waterloo, from a train due to arrive at 18.13. This was delayed and did not in fact arrive until 19.35.
I was dismayed to find that there were no lavatories in the waiting areas for arrivals and departures in the Eurostar terminal. The number of seats available was totally inadequate, particularly when several trains were running late.
For anyone with mobility problems the effort required to reach the lavatories two levels up on the Railtrack concourse would be completely unacceptable. It was fortunate that it was not necessary to take my grandson to the baby changing room on the upper level.
I have on occasion met passengers at Heathrow, where one can sit in comfort in front of the arrivals monitor with all facilities at the same level.
The Eurostar terminal was hailed as a triumph of civil engineering design when it was built. It is unfortunate that the same level of skill was not applied to the provision of waiting facilities - or was the need to cater for delays due to late running not considered?
The newspapers have recently carried stores of delays and major inconvenience to passengers on Eurostar trains particularly at Gare du Nord. I look forward to hearing that improvements to facilities for both at terminals are planned.
Without such improvements the quality of service will continue to compare unfavourably with that offered to air travellers.
W Ian Conacher (M), 45 Wood Lane, Isleworth, Middlesex, TW7 5EF