Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

A winning word in your ear . . .

Civil engineers may not be using their 'business word power' to optimum effect, says skills consultant and trainer Fiona Talbot, either from their own or their clients' point of view.

Indeed those involved in the construction industry are often guilty of producing information overload, says Talbot, who has spent many years working alongside engineers in the UK and abroad.

This is probably because of their own obvious need to know the technical details, she says, but in an increasingly pressured business environment, successful companies are those that realise clients want to be freed of details. 'They are looking more for a strong customer focus, ' she adds, 'the right impact and results - and the sooner the better.'

To address the problem, Talbot has devised a four step process that she teaches in house, via workshops or individual coaching. 'Engineers particularly favour this method of enhancing their communication skills, ' she says, 'because they see for themselves how it is a science, not an art, to use winning words to build business success'.

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions. Please note comments made online may also be published in the print edition of New Civil Engineer. Links may be included in your comments but HTML is not permitted.