Civil engineers may not be using their 'business word power' to optimum effect, says skills consultant and trainer Fiona Talbot, either from their own or their clients' point of view.
Indeed those involved in the construction industry are often guilty of producing information overload, says Talbot, who has spent many years working alongside engineers in the UK and abroad.
This is probably because of their own obvious need to know the technical details, she says, but in an increasingly pressured business environment, successful companies are those that realise clients want to be freed of details. 'They are looking more for a strong customer focus, ' she adds, 'the right impact and results - and the sooner the better.'
To address the problem, Talbot has devised a four step process that she teaches in house, via workshops or individual coaching. 'Engineers particularly favour this method of enhancing their communication skills, ' she says, 'because they see for themselves how it is a science, not an art, to use winning words to build business success'.